AuthorThroughout a Malaysia Airways flight from Kuala Lumpur to Hong Kong, a passenger was upset with the meal served on board.
Enterprise class passenger Marcus Zeng wrote in a Fb submit on Monday (September 5) that the meals served was “principally what’s in financial system class,” describing the boxed pastry choice as “low cost bakery items.”
Though Zeng declined the meal, he was given a field crammed with a number of pastries, biscuits, an apple, peanuts, and a bottle of mineral water.
Zeng selected to eat his personal lunch as an alternative, including that the airline didn’t have cutlery on board.
To make issues worse, Zeng claimed that his flight was delayed by an hour and a half as a consequence of issues with catering.
“Actually I’d have most popular the flight to be on time and get a voucher for takeaway meals from the station quite than having to attend an hour for an inexpensive field of crap,” he wrote.
Different disgruntled passengers additionally got here ahead to submit comparable photographs of their on-board meal, with one passenger stating that his flight was additionally delayed by greater than 5 hours.
“They gave me Gardenia [bread] I’m happier [sic],” He stated.
Convey your personal meal?
Malaysia Airways just lately ended its catering partnership with Brahim’s Meals Providers on September 1.
Malaysia’s New Straits Instances reported that the airline acknowledged in its FAQs that “passengers might carry their very own meals on board in accordance with the necessities for liquids, aerosols and gels (LAGs).”
The provider additionally added that passengers with particular dietary or medical necessities can carry their very own meals on board, and self-heating meals and non-halal meals are strictly prohibited.
This sparked anger amongst passengers, however an insider later informed the New Straits Instances that the FAQ had been “taken out of context”.
“This doesn’t imply that the airline won’t present [in-flight] Meals for its passengers. “It merely can’t try this as a result of the ticket bought, whether or not round-trip, consists of the value of meals on the flight,” an insider stated.
On September 6, Malaysia Airways clarified in an up to date FAQ that flights are nonetheless serving meals and refreshments, and there may be “no must carry your personal meal on board.”
Flights to New Zealand, the Center East, the UK and Japan won’t be affected by the meal modifications, whereas different affected passengers will obtain revised meal provides and pre-prepared meals, relying on their class of journey and flight length.
Pre-packaged meals will likely be supplied primarily for shorter routes and consist of things reminiscent of baked items, desserts, biscuits and drinks, whereas a modified meal construction will likely be supplied on longer flights.
Particular Meals, Chef on Request, Meal Improve and Pre-Reserved Meals are at present unavailable.
Learn additionally: “Even BreadTalk is prettier”: Passengers dissatisfied with “plastic-wrapped bread” in SIA meal on board
lim.kewei@asiaone.com